Minuteman Catalog Help
Frequently Asked Questions (FAQ)
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What are the minimum requirements?
The Apple app requires an iPhone, iPad, or iPod Touch running iOS version 7 or higher. The Android app requires a phone or tablet running Android version 4 or higher. The Android app is also available in the Amazon appstore and will work on 2nd generation Kindle Fire tablets and newer.
What can I do with it?
What can't I do with it?
We've packed a lot into our app, but some things are still just in the catalog website.
How is the app different than the mobile catalog website?
Minuteman's catalog is also mobile friendly but it does not include the rich features that the app offers like your Event Calendar, or your library's policies or the ability to get a digital library card.
What about a Windows app?
Minuteman has focused resources into developing the app for the most commonly used mobile platforms: Apple iOS, Android, and Kindle OS. We recommend using the mobile catalog on Windows devices.
How is the Scan ISBN function supposed to work?
If your device has an auto-focus camera, you can scan barcodes on books you find at a store or on your friends' bookshelf to see if Minuteman has a copy!
Some things to know:
Why does the app ask for permission to access my device's SMS, Camera and External Storage? Can I change or decline permission?
At installation, you may be prompted to allow MLN Mobile permission to access certain features on your device. Allowing access enables the app to run smoothly and perform all functions.
Permissions needed for full functionality:
You can choose to Allow or Deny access to each of those features at installation or any time by managing your app's settings.
I have to scroll to choose my pickup location in the app every time. Why?
The functionality to choose a default pickup location and have it "stick" is not available for Android. It is, however, enabled for Apple devices.
What do the colors in My account mean?
Some items in your account are highlighted. Green is for items ready for pickup. Red is for overdue items or bills. Blue is for frozen holds.
I am not seeing the option to scan an ISBN when I click on Scan ISBN, why?
Some devices, including iPad 2 and iPhone 4, do not have auto-scan cameras so they cannot read barcodes.
Why is my Digital Library Card failing to scan?
If your digital barcode is not scanning, try increasing your device's screen brightness.
Why do I get different search results in the app compared to catalog on the library website?
The app and the online catalog each use a different algorithm for searching. You may notice differences in the ranking and results, the same way you get differences in the results from search engines like Google and Yahoo! Search.
I used my current library card number to log into the app but when I go for the Digital Library Card and Mobile Link, it pulls up my previous library card.
You may have several barcodes listed your library account record, and the app software does not know which one is current. Please contact the staff at your home libary.
Why is the App Rated 17+ on Apple iTunes?.
Apple requires us to check off certain features or content information about the app such as whether it has Gambling or Violence. Once of the features is called "Unrestricted Web Access", meaning you provide a browser and users can navigate to any pages with links on the web (Facebook, Twitter, etc). Selecting "YES" for this automatically puts it in the 17+ Rating Category for iTunes, we cannot change this. Android does not have this issue, its rated for Everyone.
Who do I contact for additional help with the app?
If the above answers did not address your questions or the app is not working properly, please contact your librarian. For best results, please let them know your device details like type (Apple/Andriod), (Android/Apple), model (LG-4 / iPad 3), and operating system (OS) version (Android 4, iOS 8, etc). Screenshots are also very useful.