Minuteman Catalog Help
Frequently Asked Questions (FAQ)
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What is My Account?
With My Account you can:
Can I set up a username or do I always need my library card number for My Account?
You can set up your own username for logging into your library account.
The next time you log in, you will be able to use your new username along with your password.
If you forget your username, you can still log in with your library barcode. Once in My Account, you can go back to Modify Personal Information to view and/or change your username.
NOTE: The system will not allow you to select a username that is already in use.
Can I use my username to log in to use databases?
Yes! You can use your username OR your library card number to log into most databases provided by your home library.
Click here to log in to your library's databases
(Your username may not work for certain Library-provided databases such as HeritageQuest or RBDigital magazines. You can use your library card number with any database that does not accept your username.)
We do not recommend that you use your Username for library functions such as museum pass signup and print management software. If you do, you may end up with 2 separate accounts – one tied to your barcode and the other tied to your Username. For assistance if this happens, see staff at your local library.
How do I create a password?
If you do not have a password at all, follow these steps:
I am unable to create a password (or, I forgot my password or, my password is not being recognized).
If you are unable to create a password it is possible that there is already a password in your record.
If you have forgotten your password or are having trouble setting one up, you can reset it using the "Forgot your password" link at:
This only works if there is a valid email address in your library account.
For privacy reasons, we are unable to determine your old password.
How do I change my password?
To change your password you can use these steps:
In the event you have forgotten your current password you can reset it using the "Forgot your password" link at:
Can I check My Account without accessing the catalog?
Yes. Go the Minuteman's homepage at http://www.mln.lib.ma.us/ and select the "My Account" link under the Minuteman Catalog link. You can also access your account on a mobile phone or tablet with our mobile app.
How can I update my email address?
Go to My Account and click on the "Edit account" button. Enter your new email address and select Submit.
How can I change the preferred pickup location for my requests?
Go to My Account and select Edit account. Select you pickup location under "Choose your default pickup location" and click Submit.
What is the "Expiration Date" I see in My Account?
Library card registrations periodically expire so that library staff can be sure that information such as your address and contact information are up-to-date.
If your library card account has expired, contact your local Minuteman library to update your account. Once you have verified your contact information, staff will update your expiration date.
What does the Preferred Searches tab mean? How do I save a Preferred Search?
Unfortunately, the "Preferred Searches" feature is not available in our current software. "Preferred Search" was a feature from our older catalog software and patrons with older saved Preferred Searches have been migrated over.
Can I renew an item online?
Renew online by going to My Account. You will need to enter your library card number and password. If you don't have a password, leave the field blank and you will be prompted to create one.
The catalog displays your patron record information.
Click on the link Checkouts. The catalog displays the items that you have currently checked out. To renew everything on your account click on the button Renew All. To renew selected items on your account, click the check box to the left of the items you want to renew. Click on the Renew Selected Items button. Check for a confirmation message and the new due date(s).
My renewal request didn't work!
The catalog will not renew items under the following conditions:
What do I do if I believe I've returned an item but it is still on my account?
If the item was returned recently, please allow a few days before contacting the library. After that time, contact the library where you returned the item and let them know that you believe you have returned an item that is still on your account. Ask the library where you returned the items to do a shelf check for the item. If the item is not on the shelf at the library where you returned it, you will need to contact the library that owns the item. That library can also check their shelves for the item you returned. Only the library that owns the item can resolve the issue on your account.
When I tried to renew material, I got a message saying: You cannot renew items because your registration has expired". How do I renew my registration?
You can renew your library card registration by contacting any Minuteman library and asking to extend your registration. Staff will confirm your contact information and extend your registration.
How can I tell which items can be renewed?
The My Account view does not calculate the eligibility for renewal when you view your checked out items, it checks when you submit a renewal request. Select "Renew All" or "Renew Selected" and hit RENEW to see if they can be renewed.
How is the new due date calculated when I renew materials?
When you renew an item, the new due date is calculated from the date you perform the renewal. The additional time is NOT added on to the end of the original loan period.
For example, if you check out an item with a 3-week loan period on January 2, the original due date is January 23. (3 weeks). If you renew that item on January 9, then the new due date will be January 30, that is, 3 weeks after the date of the renewal.
To get the maximum time on your loan, you should perform any renewals very close to the due date.
NOTE: If your email address is in your patron record, you will receive an email Library Reminder 2 days before your material is due.
How can I pay my fines online?
Yes, you can pay your library fines over $1.00 online using a credit or debit card.
Log in to My Account (https://find.minlib.net/iii/encore/myaccount). Click on the link that says "Fines/Fees". Click on the Pay Online button and follow the instructions to choose which fines you wish to pay, and to provide your personal information and credit card information. If you uncheck any of the fines, click on the Recalculate button to calculate the new total.
Is there a minimum fine anount that I can pay on my credit card in My Account?
Yes, the minimum payment amount for online transactions in My Account is $1.01. Please visit the library to pay any amount less than $1.01.
What credit cards are accepted by the Minuteman Library network?
Visa, MasterCard, Discover, American Express, Switch and Solo.
How will my library payments appear on my credit card statement?
The credit card statement will list "Minuteman" as the vendor. However, if your payment is pending you may see the transaction listed as PayPal until the transaction has been processed by your credit card company.
Is my credit card transaction secure when I pay a library fine?
Yes. The credit card payment is done using a secure (SSL) connection. The Minuteman Library Network does not store any credit card data.
Will I get a receipt for my payment?
Once your payment is accepted, you will see a confirmation screen that you can print as your receipt. If you have provided an email address, you will also receive an email receipt as well.
What if my payment is not accepted?
If for any reason your payment is not accepted, you can visit your Minuteman library to pay your fines.
What do I do if I've found an item that I paid for already? Can I get a refund?
Minuteman is not able to provide refunds on your credit card. All Minuteman Libraries have their own policies regarding refunds for lost items. Some libraries do not provide refunds for lost and paid material. Contact your local library for more information.
Can I create a wishlist of saved titles for the future?
Yes, you can use the My Lists feature to save items and create customized lists.
Some suggested uses for lists:
How do I add titles to a List?
1. Before you start searching the catalog, Login to your account.
2. Search for your desired title, author, or topic. When you find a title you want to save, click on the book basket icon to add it to your cart. Repeat for all titles you want to save to a list.
3. You will see a message on the right that the item(s) are now in your cart.
4. Click on View cart or My Book Cart.
5. Save the items to a list.
6. You will get a popup asking you whether you want to save the items to an existing or a new list.
What is the difference between "My Book Cart" and "My Lists"?
Both Book Cart and Lists are used to collect lists of titles that can be requested, printed, e-mailed, or saved to one's account for later reference.
The "Book Cart" is temporary and exists only during a given session. Once you close the tab or window with the Minuteman website the contents of your Book Cart will disappear.
"My Lists" are saved to a your account for as long as desired. These Lists can be accessed whenever you log in to My Account. Multiple Lists can be maintained in one account.
How do I view the contents of My Lists and what else can I do with My Lists?
After you log in to your account, click on "My Lists" in the left navigation section.
If I delete one of my Lists (or my Reading History), can I get it back?
What is the Reading History feature and how does it work?
If you wish to keep a list of what you have borrowed, you may sign in on My Account, choose Reading History, and then choose the "Save Reading History" button. This begins the collection of titles you borrow from the Minuteman system. Some patrons have asked for this service as a means of recalling a book or author they liked or for keeping a list of what they have already read. If you are concerned about someone else seeing a list of what you are reading, the safest step is to not choose this option.
To opt out of My Reading History all together, you must individually delete all of the titles on your list. Then, click on the Opt Out button. The computer will no longer keep a record of what you borrowed.
Your list can only be accessed by someone with your library card number/username and your password. [See note 2 below.] The library staff cannot see this information. If others already know your PIN and you are concerned about your privacy, you may wish to change it.
Whether you choose "My Reading History" or not, please be aware that your Minuteman password protects the records of what you have requested and what you have checked out. It is prudent to safeguard your password as you would an ATM identifier.
Note 1: Backup information remains in Minuteman data for up to one month, but cannot be accessed by library staff.
Note 2: Please be aware that the law does allow law enforcement officers to see any existing library records if they first obtain a subpoena from a judge.
Please speak to a Librarian if you have questions.
One (or more) of the titles in my Reading History is listed as "Information unavailable". Why is this?
Occasionally, due to regular database maintenance or to the withdrawing of items, we must remove records from our database. Unfortunately, this results in the loss of information about titles which may have been in your Reading History.
How can I export the contents of one of my saved Lists or my Reading History in a usable format (like Excel)?
Have you wanted to export (output or download) the contents of one of your saved Lists or your Reading History in a usable format, one that you can use in Excel, for example?
Here are the steps to do just that:
You can now format the results as desired in Excel, saving only the relevant columns:
You can also sort your Reading History page by page by Title, Author and Checked Out Date.
I got the error message "Your password is not complex enough to be secure. Please select another one." What does this mean?
The system will prevent the creation of passwords that are not complex enough to be secure; a password is considered not complex enough if it contains:
I clicked on "Forgot your password" but it didn't work.
There are a few possibilities:
To complete the reset process: highlight and copy the entire link URL (including "https://") and paste it into the address/search bar at the top of your browser.
Does the Minuteman web site provide a secure transmission (SSL) when I use "My Account"?
Yes, Minuteman provides a secure (SSL) connection. Your "My Account" data is encrypted and transmitted securely between our server and your computer.
I logged into MyAccount, but received an error message "Your validation has expired. To re-establish it...". Why am I unable to remain logged in?
In order for My Account to work properly, your browser's privacy settings need to allow "cookies" from our catalog website. Follow your browser's instructions to "enable cookies" or choose to allow cookies from "find.minlib.net". Talk to a library staff person if you need assistance.
I got a new library barcode and now I can't log in to my account.
Your Internet Browser may be remembering and auto-filling your previous library card number.
To fix this problem, just highlight the incorrect numbers and type in your new barcode number. Your browser should ask if you want to save this new username and password. Just say "yes" to this question box, and you should have no problem viewing your record.
The next time you try to log in to your account, your browser will automatically enter the new barcode number for you.
Sometimes when I check My Account, the information displayed about my Items currently checked out or my Requests does not appear to be current.
If your account is displaying out-of-date info, the most likely reason that your browser is using cached (saved) data. Clearing your browser's cache should resolve the issue.
To fix: log out of My Account, follow your web browser's instructions for clearing your cache, then log in again, or talk to a library staff member for assistance.
When I choose the checked out items or outstanding holds links, I keep getting asked for my library card number and password. What is going on?
My Account may not work properly when Internet Explorer's Content Advisor is enabled. Our catalog software company recommends turning off the Content Advisor in order to use all features in MyAccount. To disable Content Advisor, select Internet Options from the Tools menu. Click on the Content tab. Under the Content Advisor section click the Disable button. Click Ok to save the settings. Restart Internet Explorer.
When I signed into "My Account" my items were renewed, but I am sure that I didn't renew them. What happened?
Creating a bookmark to "My Account" AFTER logging in can result in this problem of unwanted renewals. Specifically, if you log into "My Account", renew all of your checked out items and then create a bookmark to "My Account" you are actually creating a bookmark to the "Renew All" function.
To prevent this from happening you MUST change your bookmark to point to the URL https://find.minlib.net/iii/encore/myaccount .
You can use the following steps: